Comments on: FollowBase: Customer Support Via Twitter http://www.smoabc.com/followbase-customer-support-via-twitter/ Social Media Optimization for the rest of Us Mon, 20 Dec 2010 16:47:07 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Chris http://www.smoabc.com/followbase-customer-support-via-twitter/comment-page-1/#comment-504 Chris Thu, 04 Feb 2010 20:44:30 +0000 http://www.smoabc.com/?p=310#comment-504 Very cool idea! I really like the design as well. I agree about the concept being important. A very nice way of letting those who are seeking support find it via twitter without having to search out the company and it's responders via a twitter search. Good for the company, great for those looking for support. Still, a lot of people will just go on twitter/facebook and tell everyone about it. Large companies should still be using some form of social media monitoring to find those that could hurt the brand. If you'd like to take a spin of our listening platform, let us know! Very cool idea! I really like the design as well. I agree about the concept being important. A very nice way of letting those who are seeking support find it via twitter without having to search out the company and it’s responders via a twitter search. Good for the company, great for those looking for support.

Still, a lot of people will just go on twitter/facebook and tell everyone about it. Large companies should still be using some form of social media monitoring to find those that could hurt the brand.

If you’d like to take a spin of our listening platform, let us know!

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